Terms

What you are buying

Help over the phone and by text with everyday consumer technology, plus a weekly written note to the family member who pays. Basic covers three calls a month. Plus and Family cover unlimited calls, used reasonably.

What we do not do

We are not a repair shop, a bank, a lawyer, or a doctor. We do not recover data from failed drives, service business networks, or advise on investments. If a device needs hardware work, we tell you where to take it.

Billing

Monthly, in advance, on the card you signed up with. Cancel any time from your account page and you keep access through the end of the month you paid for. We do not give partial-month refunds.

Permission

The family member who signs up confirms the parent agreed to the service. The parent can end it, or refuse remote access, at any time. Their word overrides yours.

Limits

We work carefully, but technology fails. Our responsibility for any problem is limited to what you paid us in the previous twelve months.

Questions: security@dottie.help