Privacy

Plain language, because that is the whole point.

What we collect

The parent's name, phone number, city, and a list of the devices they own. Notes from each support call, including what broke and what we did. Recordings and written transcripts of calls to our number. Text messages sent to or from our number. The email address and name of the family member who pays.

Calls are recorded

We record calls to our support number so a rep can write accurate notes and so we can catch scam attempts. The recorded greeting tells the caller before the call connects. If you would rather not be recorded, hang up and text us instead.

Remote access

We connect to a device only after the person using it says yes on that call. They watch the whole session. Access ends when the call ends. We do not keep standing access to anyone's machine.

What we never do

We do not ask for card numbers, bank logins, or gift cards. We do not sell or rent anyone's information. We do not use call recordings for advertising.

Who else sees it

Our reps. Our payment processor for billing. The vendors that run our phone line, our database, our transcription, and our email. Nobody else, unless the law requires it.

Deleting it

Email security@dottie.help and we delete the account, the notes, and the recordings.